Features

Everything your business needs to automate customer communication.

Guruva.ai combines AI call handling, smart scheduling, VOIP setup, and business dashboards into one system built around your workflow.

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AI Call Handling

Your AI agent answers every call, collects caller information, responds to common questions, and notifies your team when human help is needed.

  • Answers calls 24/7 — never miss a customer
  • Collects caller name, need, and contact details
  • Responds to FAQs using your knowledge base
  • Escalates to your team when needed
  • Logs every call in your dashboard
MR
Marcus Reed
+1 (415) 552-0198
LIVE
02:47
AI
Thanks for calling Brightline Dental. How can I help you today?
CALLER
Hi, I'd like to book a cleaning next week.
AI
I have Tuesday at 10:15 or Thursday at 2:30. Which works?
AI is listening…

VOIP Phone Setup

We help set up a VOIP phone number for your business or connect your existing phone setup so your AI agent can answer calls, route customers, and support your team.

  • New VOIP number setup or connect your existing line
  • AI answers and routes calls automatically
  • Call forwarding to your team when needed
  • Works with your current phone provider
  • Full call activity tracked in your dashboard
VOIP Routingconnection: active
CLOUD PBX
Front Desk
Sales Line
Voicemail
HANDSET
SIP · TLS 1.3latency 24ms3 numbers provisioned

Smart Scheduling

The AI agent can help schedule calls, appointments, pickups, follow-ups, and customer requests based on your business rules.

  • Books appointments directly from a call
  • Follows your availability and business hours
  • Sends confirmations and reminders automatically
  • Manages reschedules and cancellations
  • Syncs with your team calendar
March 2026
‹›
MON 9
9:00 Cleaning
TUE 10
10:15 M. Reed
WED 11
2:30 Checkup
THU 12
FRI 13
11:00 Filling
Appointment booked
Tuesday, Mar 10 · 10:15 AM
Marcus Reed — Cleaning
AUTO-CONFIRMED BY AI

Business Dashboard

A custom dashboard to manage customer requests, order status, production stages, delivery dates, notes, pickup requests, and team communication.

  • View all customer conversations and call logs
  • Manage orders, cases, and production status
  • Track pickups, deliveries, and pending requests
  • Add internal notes and team updates
  • Custom built around your workflow
OverviewToday · Mar 10
CALLS
248
LEADS
63
RESOLVED
91%
CALL VOLUME · 7 DAYS

Customer Request Tracking

View customer conversations, pending requests, scheduled calls, follow-ups, and open items in one place so nothing gets missed.

  • Unified inbox for all customer requests
  • Status tracking: open, in progress, resolved
  • Assign requests to team members
  • Automatic follow-up reminders
  • Full history for every customer
Requests14 active
Reschedule appointment
Elena Powell · +1 (312) 555-0142
OPEN
Insurance question
David Nguyen · +1 (415) 555-0177
IN PROGRESS
Callback request
Marcus Reed · +1 (415) 552-0198
RESOLVED
New patient intake
Priya Shah · +1 (206) 555-0119
RESOLVED

Knowledge Base

Upload your business information, FAQs, services, pricing, policies, and process documents so the AI answers based on your actual business.

  • Upload docs, PDFs, and FAQs
  • AI answers based on your real business info
  • Update anytime as your business changes
  • Covers services, pricing, hours, and policies
  • Prevents AI from guessing or making things up
Knowledge Base
AI reading docs…
Search policies, FAQs, procedures…
Drop PDFs, docs or a website URL to train the AI
What are your office hours?
Mon–Fri 8am–6pm, Sat 9am–1pm.
Do you take my insurance?
We accept 40+ major providers.

Human Handoff

When the AI cannot confidently help, it escalates to your team so the customer is not left waiting.

  • Smart escalation when AI is uncertain
  • Instant team alert via dashboard or email
  • Full call context passed to your team
  • Customer never left without an answer
  • Configurable escalation rules
CONVERSATION
This is a bit complex — let me bring in a specialist.
Okay, thank you!
HANDED OFF TO AGENT
Hi, this is Sarah — I've read the thread and I'll take it from here.
LIVE AGENT
SW
Sarah Whitman
Senior Support Specialist
ONLINE
Avg. response28s
CSAT98%

Business Insights

Track calls, requests, appointments, customer activity, AI performance, and missed opportunities with simple analytics.

  • Call volume and answer rate trends
  • Lead capture and conversion tracking
  • AI resolution rate and escalation rate
  • Missed call and missed opportunity reports
  • Weekly and monthly summaries
Business InsightsLast 30 days
CALL VOLUME
6,412
▲ 18.2%
LEAD RATE
27%
▲ 4.1%
RESOLUTION
91%
▲ 2.6%
LEADS TREND

Follow-Up Automation

Send reminders, confirmations, pickup updates, and customer follow-ups automatically so your team does not have to chase every request manually.

  • Automatic appointment reminders
  • Pickup and delivery status updates
  • Post-call follow-up messages
  • Configurable timing and templates
  • Works via SMS, email, or dashboard
Follow-Up Automation
SMS confirmation sent
"Your appointment is confirmed for Tue 10:15."
10:02
Email with intake form
Pre-visit paperwork delivered
10:03
Reminder scheduled
24h before appointment · SMS
Mar 9

Lead Capture

Your AI agent collects customer names, phone numbers, service needs, and important details so your team can follow up with qualified leads.

  • Captures name, phone, email, and service need
  • Qualifies leads before passing to your team
  • All leads logged in your dashboard
  • Instant team notification for hot leads
  • No lead slips through after hours
New LeadLEAD CAPTURED
FULL NAME
Marcus Reed
PHONE
+1 (415) 552-0198
SERVICE NEEDED
Teeth cleaningdetected
Send to CRM

Call Routing & Notifications

Route important calls, urgent requests, and customer issues to the right person through alerts, email, or dashboard updates.

  • Route calls by department, urgency, or type
  • Instant alerts via email or dashboard
  • Urgent calls flagged immediately
  • Custom routing rules per business
  • Full routing history logged
Call Routing
INBOUND
SA
Sales
SU
Support
BI
Billing
Routed to Sales · intent match 96%

Custom Workflow Setup

We customize the AI agent, VOIP setup, and dashboard around your business process, rules, services, and customer needs.

  • Built around your specific workflow
  • Custom call scripts and AI behavior
  • Tailored dashboard for your team
  • Ongoing updates as your business evolves
  • Dedicated setup support included
Workflow Builder4 steps · active
TRIGGER
Receive Call
▶
AI
AI Answers
▶
ACTION
Schedule
▶
NOTIFY
Notify Team
+ Add step+ Condition

Ready to automate your business?

Book a free call and we'll show you exactly how Guruva.ai can work for your business.

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